Effective Date: 27.10.2024
Minutego Limited (“Minutego,” “we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy
Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and mobile
applications (iOS and Android). By using our services, you consent to the practices described in this policy.
If you have any questions or concerns regarding this Privacy Policy, please contact us at [email protected]
1. Information We Collect
We collect personal information that you provide to us directly and information that is collected automatically when you use our
platform.
1.1 Information You Provide
• Account Registration: When creating an account, we collect information such as your name, email address, phone
number, and password.
• Order Information: When placing an order, we collect additional information, including your delivery address, billing
information, and payment details.
• Customer Support: If you contact us for support, we may collect information about the issue and your contact
details to respond effectively.
1.2 Information Collected Automatically
• Usage Data: We collect information about your interactions with our platform, including access times, pages viewed,
and the links you click.
• Device Information: We collect information about the device you use to access our services, such as IP address,
device type, operating system, and browser type.
• Location Data: With your consent, we may collect location information to provide delivery services and ensure
service availability in your area.
2. How We Use Your Information
Minutego uses the information we collect for various purposes, including:
• Service Delivery: To process orders, facilitate deliveries, and provide customer support.
• Account Management: To manage and maintain your account, process payments, and fulfil any requests.
• Improving Our Services: To enhance user experience, improve service quality, and optimise our platform.
• Marketing and Communications: To send you updates, promotional offers, and other information about our
products and services, with your consent.
• Legal Compliance: To comply with legal obligations, prevent fraud, and enforce our Terms & Conditions.
3. Sharing of Information
We may share your information with third parties in the following circumstances:
• Service Providers: We work with third-party service providers for order fulfilment, payment processing, customer
support, and data analysis. These providers are authorised to use your information only as necessary to perform
services on our behalf.
• Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal
processes, or to protect the rights, property, or safety of Minutego, our users, or others.• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as
part of the business transaction, subject to the acquirer’s commitment to maintain the integrity of your information.
• With Your Consent: We may share your information with third parties if we have your explicit consent to do so.
4. Data Security
Minutego Limited is committed to protecting your personal information. We implement industry-standard security
measures to prevent unauthorised access, use, or disclosure of your data. These measures include encryption, firewalls, and
secure access controls. While we strive to use commercially acceptable means to protect your information, no electronic
storage method is 100% secure, and we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a
longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or
anonymise it.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as:
• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we update or correct any inaccuracies in your information.
• Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
• Objection to Processing: You can object to our processing of your personal information for marketing purposes or
in specific situations.
• Data Portability: In certain cases, you may have the right to request your information in a structured, commonly
used, and machine-readable format.
• Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.
To exercise any of these rights, please contact us at [email protected] We may require verification of your identity before
processing your request.
7. Cookies and Tracking Technologies
Minutego Limited uses cookies and similar tracking technologies to improve user experience, analyse trends, and
deliver personalised content.
• Cookies: Cookies are small text files stored on your device. We use cookies to remember your preferences and to
authenticate your access to the platform.
• Analytics: We may use analytics tools to collect data about how users interact with our platform. This information
helps us understand user behaviour and improve our services.
You can manage cookie preferences through your browser settings. However, disabling cookies may limit certain functionalities
on our platform.
8. Third-Party Links
Our platform may contain links to third-party websites or services. This Privacy Policy applies solely to Minutego Grocery
Limited, and we are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy
policies of any third-party websites you visit
9. Children’s Privacy
Our services are intended for individuals 18 years of age and older. We do not knowingly collect or solicit personal information
from children under the age of 18. If we become aware that we have collected information from a child under 18, we will take
steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. If we make significant
changes, we will notify you through the platform or by email. Continued use of our services after changes have been made
constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Minutego Limited
75 Highbridge Street, Waltham Abbey, United Kingdom, EN9 1BH
Email: [email protected]
Phone: +44 7454 754046
Acknowledgement
By using our platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.
